Verizon Reviews

Verizon Return Policy

Verizon allows returns or exchanges of wireless devices and accessories within 30 days of purchase.

Key Points:

• A $50 restocking fee applies to any return or exchange of a wireless device.
• No restocking fee is charged for returned accessories.
• All items must be in like-new condition and returned with the original packaging and receipt.
• Devices must be restored to factory default settings, and personal data should be deleted prior to return.
• A single exchange is permitted per purchase.
• If a device was purchased through a promotional offer, returning one item may cancel the promotion.

Return Process:

1. Use the prepaid shipping label included with the shipment, or print one from the My Verizon account if it was not included.
2. Ensure all components (device, charger, instructions) are included in the original box.
3. Refunds will be issued to the original purchaser once the returned items are received and verified.

Returning merchandise does not automatically cancel service; contacting customer service is necessary for service cancellation.

Here are the top 10 alternatives to Verizon:

1. Visible: Owned by Verizon, offers reliable nationwide 5G coverage, unlimited data, talk, and text.
2. Us Mobile: Affordable plans with the same coverage and reliability.
3. Mint Mobile: Best overall alternative to Verizon.
4. Tello: Best for customizable subscriptions.
5. AT&T Mobile: Best for international texting, calling, and data plans.
6. Cricket Wireless: Best for multi-line discounts.
7. Spectrum: Offers good coverage.
8. Xfinity Mobile: Best bundle for Xfinity customers.
9. Red Pocket Mobile: Best for budget-conscious consumers.
10. Reach Mobile: Best for charitable giving.

Each of these alternatives offers a range of plans and services that may suit different needs. It's recommended to check each provider's website for the most up-to-date information on their offerings. Remember, the best carrier for you depends on your specific needs and circumstances.

Here are the steps to open an account on Verizon:

1. Visit the Verizon website.
2. Look for the "Sign In/Register" option located in the top right corner of the homepage.
3. Click on the "Register" button to start the process of creating a new account.
4. You will be prompted to enter your mobile number or account number, along with your billing ZIP code.
5. Fill in the required information and click "Continue".
6. You will then be asked to create a profile. This includes providing an email address (which will be your user ID) and creating a password.
7. Review the 'Terms and Conditions' and 'Privacy Policy' then select (check) I agree.
8. Verify your email. Check your email and select the 'Verify email' link within 5 minutes.
9. From the ‘Welcome to Verizon’ page, select a Secret Question then enter the answer and select Continue.
10. From the ‘Link your existing services’ page, do one of the following then select Continue:
    • Select Verizon phone number then enter your ten-digit mobile number.
    • Select Account number then enter your Verizon account number.
11. If prompted, select one of the following then select Continue:
    • Enter Account Security Code.
    • Enter Billing ZIP Code
    • Enter Account PIN
12. If prompted, select the line of service. Select one of the following then select Continue:
    • Mobile device: A free text is sent to the number provided.
    • Email address: An email is sent to the address provided.
    • U.S. mail: A letter is mailed to the address on the account with a temporary code.
13. If ‘Mobile device’ or ‘Email’ was selected: Select the link received within 2 minutes then select Allow access.
14. Select Submit to complete linking existing service to your profile.

Remember, these steps may vary slightly depending on your specific circumstances and the current Verizon website layout. Always refer to the official Verizon website for the most accurate and up-to-date information.

Verizon offers a variety of payment methods. Customers can make payments through the My Verizon website or the My Verizon app. Payments can also be made in person at a Fios store location, over the phone, or by mailing a check. Online payments can be made using various methods such as credit/debit cards or electronic checks. There's also an option for Auto Pay, which automatically deducts the bill amount from the customer's account each month. Please note that Verizon charges a fee for each returned payment and for payments not received in time. It's important to ensure that the money is in your bank account on the date you schedule your payment.

Verizon offers a variety of plans and services. For mobile plans, there are Unlimited Ultimate, Unlimited Plus, and Unlimited Welcome options. These plans come with unlimited data on all devices. There are also Prepaid options where you pay before you talk, text, and stream. For those who want to keep work, friends, family, and dating contacts totally separate, there's the Second Number service.

For internet plans, Verizon offers Fios Internet, 5G Home, and LTE Home. There are also special discounts for first responders, military, nurses, and teachers who can get up to $25/mo off with 2-3 lines on 5G Unlimited plans.

The Unlimited Ultimate plan costs $100/line for 1 line, $90/line for 2 lines, $75/line for 3 lines, and $65/line for 4 lines. The Unlimited Plus plan costs $90/line for 1 line, $80/line for 2 lines, $65/line for 3 lines, and $55/line for 4 lines. The Unlimited Welcome plan costs $75/line for 1 line, $65/line for 2 lines, $50/line for 3 lines, and $40/line for 4 lines. These prices are per month for 4 lines plus taxes and fees.

There are also discounts available when you use Auto Pay and paper-free billing to pay your bill. For example, you can get a $10/month discount. The Unlimited Ultimate, Unlimited Plus, and Unlimited Welcome plans include promo credits per phone applied over 36 months when you add new smartphone lines with your own 4G/5G smartphone.

In addition, there are Mobile + Home Discounts with Fios Home Internet for existing Fios 1 Gig and Fios 2 Gig customers who then add and maintain an eligible mobile plan. The Unlimited Ultimate and Unlimited Plus plans include a $10/line/mo. Mobile + Home Discount, while the Unlimited Welcome plan includes a $5/line/mo. Mobile + Home Discount.

Please note that all these details are subject to change and it's always best to check the official Verizon website for the most accurate and up-to-date information.

To contact Verizon customer service, there are several options available. For Sales, the contact number is 1.800.225.5499. For Customer Service, the number to call is 1.800.922.0204. If you are a Verizon Fios customer, you can reach them at 1.800.VERIZON, and for Verizon Prepaid, the contact number is 1.888.294.6804. These numbers are available for contact 7 days a week, from 7am to 9pm on weekdays, and 8am to 9pm on weekends. You can also dial 611 from your Verizon phone. For technical support, the contact number is 800-922-0204, available from 8 AM - 9 PM ET, 7 days a week. For Fios Sales & Service, the contact number is 800-837-4966, available from 8 AM - 7 PM ET (Mon - Fri) and 9 AM - 5 PM ET (Sat).

Verizon offers a variety of wireless services. They provide Unlimited plans starting at $25/line for 4 lines per month with Auto Pay, plus taxes & fees. Customers can customize their own plan and are never locked in. They also offer the Disney Bundle for 6 months, on us, with Disney+ (No Ads), Hulu (With Ads), and ESPN+ (With Ads) with an Unlimited Plus or Unlimited Ultimate mobile plan.

Verizon's network is fast, reliable, and award-winning. They have been awarded for Network Quality by J.D. Power 31 times in a row and have the most reliable 5G in America based on RootMetrics. They also offer a 30-day trial for new customers to test their network.

In addition to wireless services, Verizon also offers Home Internet services with no hidden fees or equipment charges, no data caps or annual contracts, and a price guarantee to avoid unexpected price hikes.

For businesses, Verizon has been ranked #1 in Customer Satisfaction for Small Business Wireless Service by J.D. Power. They also offer a Verizon Visa Card with a $150 cash back statement credit for new accounts that make a purchase in the first 90 days.

Customers can manage their account, check data usage, and pay bills through the My Verizon portal. They also offer support for their services, devices, and features, including FAQs, step-by-step instructions, videos, and device simulators.

For any further inquiries, Verizon's customer service can be reached via phone or chat. They also have a knowledge base and support pages for customers to search for answers.

Verizon offers free 2-day shipping on orders over $49, and free 3-5 day ground shipping for orders under $49 or orders containing batteries, for delivery within the U.S. excluding Alaska and Hawaii.

Verizon offers same-day delivery and setup for select devices with purchase of Verizon Mobile Protect or Mobile Secure. Orders before 3 PM local time will be delivered the same day by 9 PM, and after 3 PM local time, next-day delivery options will be available.

Verizon allows returns and exchanges of wireless devices and accessories within 30 days of purchase, subject to a $50 restocking fee for wireless devices (excluding Hawaii). One exchange is permitted, and all merchandise must be returned in like-new condition with the original receipt.

If customers return their merchandise after the return period, they will not receive a refund, and the merchandise will not be returned.

Verizon offers a wide range of products and services. For individual consumers, popular offerings include Wireless Services, Internet, TV, and Phone Services. They also offer the My Verizon app, which provides users with more control and less work with their Verizon Plan.

Another popular service is the Verizon Call Filter, which allows users to block unwanted calls based on risk level and silence spam. For families, there's the Verizon Smart Family™ service, which helps parents set smarter boundaries for their kids' app usage.

To secure content, Verizon Cloud offers sync and secure storage for contacts, photos, videos, music, documents, call logs, and even text messages. Verizon Messages is another service that allows users to check messages from their phone, tablet, or computer, share photos, videos, create groups, make and receive calls over Wi-Fi or cellular, and even send an eGift from over 50 merchants.

For businesses, Verizon offers a custom, virtualized network to help enable rapid scalability, improve agility, monitor performance, and optimize costs. Other products for businesses include Connectivity Virtual Network Services (VNS), CPE subscription and services, Security, Voice and collaboration, Contact centers and CX, and Internet of Things (IoT) Fleet management.

Verizon also offers a Verizon Visa® Card with cash back rewards, and a Mobile + Home discount for combined services. They also have a program called Always Up for First Access, which offers tickets to concerts exclusively for Verizon customers.

Please note that this is a high-level overview and the actual offerings may vary. For the most accurate and up-to-date information, please visit the official Verizon website.

Verizon.com has a 30-day return and exchange policy for wireless devices and accessories. A restocking fee of $50 applies to any return or exchange of a wireless device, excluding Hawaii. If the device was purchased from a non-Verizon owned retail location (authorized retailer), the location's return policy should be reviewed. One exchange is permitted. To make an exchange, the merchandise (including device, charger, battery, instructions, and any other components) must be returned in the original box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent by Verizon. Devices must be returned within the 30-day device return period to avoid being assessed any applicable Early Termination Fee. If the merchandise is returned, even by mistake, after the return period, no refund will be given and the returned merchandise will not be returned.

If a device was purchased as part of a "Buy One, Get One Free" or similar offer and only one of the items is returned, the promotional offer will be canceled and a charge will appear on the next month's bill for any promotional benefit associated with the offer. If a device purchased as part of a BOGO offer is being exchanged for the same make and model, only the item that is being exchanged needs to be returned.

As for the shipping policy, Verizon offers free 2-day shipping for online mobile orders. The shipping options and charges can be reviewed during the checkout process. If the shipping label that came with the device is misplaced, a new one can be printed online. The shipment can be tracked using the carrier's tracking number. If the order is not received by the expected delivery date, Verizon should be contacted for support. Items bought at a Verizon store, on verizon.com, or with Verizon Customer Service can be turned in at a Verizon store for 30-day returns and exchanges.

Verizon offers a variety of wireless plans for both mobile and home internet. The Unlimited Data, Connected Device and Family Wireless Plans are quite popular. These plans come with unlimited data on all your devices. The Unlimited plans include Unlimited Ultimate, Unlimited Plus, and Unlimited Welcome, all of which offer the power of 5G Ultra Wideband with unlimited data.

For those who prefer to pay upfront, there's the Prepaid option. Verizon also offers a Second Number service, allowing you to keep work, friends, family, and dating contacts totally separate on the same phone.

For connected devices like mobile hotspots, tablets, laptops, smartwatches, and more, Verizon provides unlimited monthly data. If you're traveling or staying at home in the US, Verizon helps you stay connected with their International plans.

Verizon also offers Internet plans including Fios Internet, 5G Home, or LTE Home, depending on what's available at your location.

Special discounts are available for first responders, military personnel, nurses, teachers, and students. These discounts can save up to $25/mo with 2-3 lines on 5G Unlimited plans.

The Unlimited Ultimate, Unlimited Plus, and Unlimited Welcome plans have different pricing based on the number of lines. For example, for 4 lines, the prices per line are $65, $55, and $40 respectively. The prices increase as the number of lines decrease.

These plans also come with additional features like Auto Pay & Paper-free billing, Bring Your Phone Discount, and Mobile + Home Discount w/Fios Home Internet. The Unlimited Ultimate and Unlimited Plus plans include a $10/line/mo. Mobile + Home Discount, while the Unlimited Welcome plan includes a $5/line/mo. Mobile + Home Discount.

All these plans provide access to Verizon's 5G network, offering reliable coast to coast coverage and the fastest speeds with 5G Ultra Wideband. This allows for quick downloads of apps, games, playlists, and TV series, as well as 5G Ultra Wideband mobile hotspot and 4K Ultra High Definition video streaming when activated on a capable device.